Recently, at work the big push has been "Customer Service". Apparantly, it is available for people to get online and look up "patient satsifaction" information when reseraching hospitals...so those with the power have decided to make it a top priority. A week or so after patients are discharged from the hospital they receive a survey in the mail about their stay....I know....just like at restaurant tables - "how was your service" only you just had surgery!!! Those with the power have decided that they would reward excellence in patient satisfaction. Recently, my floor was recognized for being "most improved"! Hehehe! It makes me chuckle a little. Hopefully next time we can get the "sustained exellence" award instead of the "we were kinda crappy, but now we are really good" award! Hahahaha! The only reason I am even talking about this boring stuff is to show you my Memorial Hermann Family. When you spend 40+ hours every week with people they kind of become like family and I recently celebrated my 1 year anniversary at this hospital. The group of us go through some really stressful times together.
So, here is a picture of my 4th Floor Telemetry Crew! Blue is Nurse, Red is Unit Clerk, Brown is Monitor Room (watching heart rhythm all day) and Purple is Nurse's Assistant. We were rewarded for our "most improved" patient satisfaction scores with none other than some candy bars!! I just had to laugh! What do we get for working our tails off, being verbally abused, going and going while eating one time for 30 minutes in a 12.5 hour period, holding all bodily functions hoping that sometime you will get a chance to empty your bladder, hearing your name called 45 times in an hour....??? Two candy bars and a piece of fruit. SO worth it! HA!
Of course you know, what makes it worth it is when your patient is sad that your day off is tomorrow. When you can make them smile or laugh in the middle of a terrible time in their life. When they tell you, you are really more like family than a nurse. When you discharge them, help them into their car and they say "Goodbye, I love you". Those are the real rewards.
So, here is a picture of my 4th Floor Telemetry Crew! Blue is Nurse, Red is Unit Clerk, Brown is Monitor Room (watching heart rhythm all day) and Purple is Nurse's Assistant. We were rewarded for our "most improved" patient satisfaction scores with none other than some candy bars!! I just had to laugh! What do we get for working our tails off, being verbally abused, going and going while eating one time for 30 minutes in a 12.5 hour period, holding all bodily functions hoping that sometime you will get a chance to empty your bladder, hearing your name called 45 times in an hour....??? Two candy bars and a piece of fruit. SO worth it! HA!Of course you know, what makes it worth it is when your patient is sad that your day off is tomorrow. When you can make them smile or laugh in the middle of a terrible time in their life. When they tell you, you are really more like family than a nurse. When you discharge them, help them into their car and they say "Goodbye, I love you". Those are the real rewards.
2 comments:
Anne, what a great post! When you spend that much time with the same people every week, they really would become like family. Congratulations on your improvement!I'm glad you got candy bars, haha, better than nothing! And I'm sure you were not crapy to begin with, you have just exceeded the standard of improvement expectations, I'm sure! You are such a wonderful/amazing/hardworking/dedicated nurse! I can just see every patient of yours saying they love you when they have to leave your AMAZING care and sense of humor!! Love you!
(So I deleted the first comment caust I made a HUGE typo, the one above is typo-free.) :)
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